Shipping & Freight Policy

The following terms and conditions constitute Cold Point Corporation’s Shipping Policy.

  1. Parts Orders
    • All purchase orders for parts will be processed within 24 hours, unless the order is received after business hours, on weekends, or on holidays.  
    • If parts are in stock and available, purchase orders received before 2:00 PM on a business day will ship the same day.  
    • Orders received after 2:00 PM are not guaranteed to ship the same day.  
    • If parts are not in stock, an order acknowledgment will be sent with the scheduled ship date.  
  1. Chassis and/or Accessory Orders
    • All purchase orders for chassis and accessories will be processed within 48 hours, unless the order is received after business hours, on weekends, or on holidays.  
    • An order acknowledgment will be sent within 48 hours, unless additional information is required.  
  1. Prepaid and Add Freight
    • Purchase orders for quantities of 1 through 49 compressor-bearing chassis will have freight charges prepaid and added to the invoice at the time of shipment.  
  1. Third-Party / Collect Freight
    • If a customer requests in writing to use their own carrier or logistics company, Cold Point will follow that request and make the necessary arrangements.  
  1. Allowed Shipments
    • Freight is allowed on orders of 50 or more compressor-bearing chassis.  
    • Freight allowances do not include accessorial charges, including but not limited to:  
      • liftgate service  
      • inside delivery  
      • notification or appointment delivery  
      • driver-assisted unloading  
      • limited-access delivery  
      • residential delivery  
      • storage or detention  
      • construction site delivery  
      • removal of packaging or pallets  
      • re-delivery  
      • white glove services
    • All accessorial charges will be billed at the time of shipment.
  1. Canadian Shipments
    • For all Canadian orders, the customer must provide Cold Point with their customs broker at the time the order is placed.  
    • All customs duties, fees, and brokerage charges are the responsibility of the customer and their customs broker.  
    • All prepaid, third-party, and allowed freight rules listed above also apply to Canadian orders.  
  1. Freight Damage
    • Customers must fully inspect their order upon arrival and verify that all items listed on the bill of lading (BOL) have been received.  
    • If any item is damaged or missing, the customer must note it on the bill of lading before the driver leaves.  
    • Damaged shipments may also be refused at the time of delivery.  
    • Customers must contact the Cold Point Sales Team immediately to report any freight damage.  
    • Cold Point is responsible for filing freight claims only when the shipment is sent prepaid or allowed.  
    • Cold Point is not responsible for filing freight claims on third-party or collect shipments. In those cases, the responsibility belongs to the party listed as the bill-to party on the purchase order.  
    • In the event of freight damage, Cold Point strives to make the claims process as quick and smooth as possible.  
  1. Shipment Confirmation and Order Tracking
    • Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s).  
    • Tracking numbers will become active within 24 hours.  

Contact Information 

For further assistance regarding order cancellations, please contact: 

    • Email: sales@coldpointcorp.com  
    • Phone: 315-339-2331  

Policy Updates 

Cold Point Corporation reserves the right to modify this Shipping & Freight Policy at any time. Any changes will be effective immediately upon posting on our website. 

Cold Point Shipping & Freight Policy (PDF Format)